Inno-Versity strives to provide our clients with an exceptional support experience. LMS phone support is available from 9:00 AM to 5:00 PM EST, Monday through Friday. While response to inquiries can occasionally take longer than one business day, we strive to provide assistance to our customers as quickly as possible - often within a few minutes.  After-Hours emergency support is available by filling out the form below or sending an email to support@inno-versity.com.

Level 1: < 2 Hours
Level 2: < 4 Hours
Level 3: < 8 Hours
Level 4: < 24 Hours

Ticket severity levels are described in our Terms and Conditions.


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